1 - First Important Lesson - Cleaning Lady.

During my second month of college, our professor
gave us a pop quiz. I was a conscientious student
and had breezed through the questions until I read
the last one:

'What is the first name of the woman who cleans the school?'
Surely this was some kind of joke. I had seen the
cleaning woman several times. She was tall,
dark-haired and in her 50's, but how would I know her name?

I handed in my paper, leaving the last question
blank. Just before class ended, one student asked if
the last question would count toward our quiz grade.

'Absolutely, ' said the professor. 'In your careers,
you will meet many people. All are significant. They
deserve your attention and care, even if all you do
is smile and say 'hello.'

I've never forgotten that lesson. I also learned her
name was Dorothy.

2. - Second Important Lesson - Pickup in the Rain

One night, at 11:30 p.m., an older African American
woman was standing on the side of an Alabama highway
trying to endure a lashing rain storm. Her car had
broken down and she desperately needed a ride
Soaking wet, she decided to flag down the next car.
A young white man stopped to help her, generally
unheard of in those conflict-filled 1960's. The man
took her to safety, helped her get assistance, and put her into a taxicab.

She seemed to be in a big hurry, but wrote down his
address and thanked him. Seven days went by and a
knock came on the man's door. To his surprise, a
giant console color TV was delivered to his home. A
special note was attached.

It read:
'Thank you so much for assisting me on the highway
the other night. The rain drenched not only my
clothes, but also my spirits. Then you came along.
Because of you, I was able to make it to my dying
husband's bedside just before he passed away... God
bless you for helping me and unselfishly serving
others.'

Sincerely,
Mrs. Nat King Cole.

3 - Third Important Lesson - Always remember those
who serve.

In the days when an ice cream sundae cost much less,
a 10-year-old boy entered a hotel coffee shop and
sat at a table. A waitress put a glass of water in
front of him.

'How much i